Implementation Assistant

Job Title:             Implementation Assistant

Department:      Implementation

Reports to:         Implementation Manager

FLSA Status:       Non-Exempt


Summary:           This position provides primary phone support and is responsible for supporting Implementation Team with manual entry for client implementations.   

Essential Duties:

  • Data entry delegated by Implementation Manager and team
  • Primary phone support (answers on 1st/2nd ring)
  • Identifies, researches and resolves client problems with the algorithm
  • Communicate all technical and security issues with the algorithm to Production in a timely fashion
  • Assist with projects delegated from Implementation Manager
  • Small client implementation and Customer Training
  • Assist with product testing

Compensation and Benefits:

  • Competitive Salary
  • Benefit Package 

Contact by Mail Only – Cover Letter Required:

Patricia Newton, Human Resources
Peake Software Labs, Inc.
954 Ridgebrook Road, Suite 210
Sparks, MD  21152